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TOYOTA

 

CLIENT: TOYOTA

Helping Toyota fight a nightmare recall problem

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Airbags are supposed to protect US from danger, But in 2008 AIRBAG manufacturer Takata announced AN URGENT RECALL ON thousands of vehicles. Now 63 million have been recalled across 19 automakers. Why? the faulty airbag Is prone to explode unexpectedly, shooting sharp metal fragments into the car’s interior.

Nearly 20 deaths and countless injuries have occurred in the U.S. And despite Millions of attempts by Toyota, car owners continue to ignore the danger. In Puerto Rico the risk of explosion is particularly high due to heat and humidity. yet, when Toyota came to my team for help, nearly half of recalled vehicles on the island remained unrepaired.

The challenge: Convince puerto ricans to bring IN their recalled vehicles.


 

CONCEPT: HIDDEN DANGER

How do you get people to take a recall seriously?
Freak ‘em out.

Puerto Rico has a vividly superstitious culture that is full of IMAGINATIVE lore. and Effective creative is always grounded in targeted consumer insight and a crystal clear message.

oozing with creepy urban mythology – the hidden danger campaign played off the kind of storytelling Puerto Rico is known for with A CAUTIONARY twist. it’s no wonder our horror movie visuals and brazen copy spoke 1,000 words.

CAMPAIGN Headline:
¿Hay un asesino en tu auto?
Is there a killer in your car?

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Creating a Monster

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Working with photographer and retoucher Scott Harben and his LA-based prop makers, we personified the hidden danger lurking inside the defective airbags. ghoulish eye balls, vicious teeth, talons, and other BODY PARTS were custom-fabricated out of latex AND SHOT inside the interior of a recalled toyota MODEL vehicle.

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Roll Out & Execution

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where to reach people is every bit as important as how. For the greatest impact, this campaign needed to reach people while they were in their cars. Ads were strategically selected and placed so that our target audience would experience them while driving. The media buy included radio, OOH billboards, videos on gas station TVs, and digital display ads.

To track campaign performance, we set up a custom URL with the National Highway Traffic Safety Administration team.


 

Results

Usually the measure of a campaign’s success is the number of views, clicks or conversions. This time our goal was to save lives.

Within the first three months, millions of drivers saw the message and thousands responded. Since the repair is proven to be 100% effective, we’re confident to say it made a difference.

• • •

the campaign won a 2020 GolD SABRE Award and was recognized as one of the TOP 40 campaigns of THE YEAR at the Global SABRE Awards.

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